Blog

The Power of Why: The Importance of Providing Framework

Generally, change begets anxiety. And it's not only downsizing or new performance metrics that cause workplace angst. Even great opportunities for career growth can be a source of stress for employees if the message is poorly delivered. So before you broadcast any important business decision, it's wise to consult key staff-to educate, listen and gather…
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Why Metrics Matter

Whether it’s a question of individual or company performance, having measurable goals does more than enable you to determine success or failure.  Establishing benchmarks can inspire an entire organization to surpass previous achievements. (more…)
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Accountability: The Great Motivator

So you’ve made that blood-stirring speech about the new year's goals. Now get specific, line up responsibility for the goals. Because until that happens, your vision is likely to remain nothing more than a free-floating intention. (more…)
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The Price of Procrastination

Procrastination is part of the human condition, and we all have guilty little secrets about intentions gone awry. But in business, these bad habits can be costly. One IT company, aware of gaps in employee skills, put off development of a training program. The delay cost them hundreds of thousands of dollars in billable hours.…
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Help Staff Work Smarter

Increasing sales isn’t the only path to bigger profits. Often, working smarter gets you there faster. A former client recently reported that reorganizing one of his divisions had more than doubled its profitability. Here’s how we did it…   (more…)
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Process: The Meat and Potatoes of Business

I’ve heard executives say, “Process is a nice-to-have, but we’re a small company and it can wait.” They’re wrong. Process isn’t an academic exercise. It’s about doing things efficiently, repeatedly. Let me tell you about an IT services client who learned how true this is. (more…)
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Project Management: Time’s Too Short to Skip It

In this lean economy, most employees wear multiple hats and there never seems to be enough time. So when a project involving sustained team effort begins to take shape, it may be tempting to just dive in. Bad idea. Rework, botched schedules or budget overruns are likely to be your reward. (more…)
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Job Mismatch or Broken Process?

Even highly talented individuals will disappoint their managers if an organization and its procedures aren’t built for success. Before you lose good staff, consider the following: Does everyone have an agreed-to job description? Have you established measurable performance objectives? Are your work procedures clear and repeatable or are they unnecessarily complex? (more…)
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Why Job Descriptions Matter

Uncertainty Could Be Sapping Productivity With unemployment at record highs and companies doing more with less, your employees may be feeling unsettled and overwhelmed. And that’s not good for business. They’ll be distracted by job security worries which they’ll inevitably confide to their co-workers. Frequently those lunchtime chats begin with “I don’t know what management…
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